Returns & Refunds

Orders may be cancelled for a full refund at any point before dispatch. Write to support@norteava.com with your order reference and we will confirm cancellation the same business day.

Because these materials are supplied for research and identification purposes only, sealed vials cannot be accepted back into stock once they have left our facility. Unopened shipments may be returned within 14 days of delivery where the outer seal is intact and the batch certificate is enclosed.

If a shipment arrives damaged, incomplete, or does not match its batch certificate of analysis, contact us within 7 days of delivery with photographs of the packaging and vial. We will replace the batch or refund it in full, at your election.

Approved refunds are returned to the original payment method within 5–10 business days. Charges and refunds appear on card statements as NORTEAVA RUO.

Returns enquiries: support@norteava.com · 3211 Rivington, Irvine, CA 92612, United States