Shipping & Support

Orders are prepared and dispatched from our United States facility on business days. We do not publish a dispatch-time commitment: when one is set it will be stated here and honoured, and until then we would rather say nothing than say something we have not yet proved.

Every shipment travels in a sealed ivory presentation box with the batch certificate of analysis enclosed.

Certificates can also be requested by batch number at any time after delivery.

For order enquiries, certificates or handling guidance, write to support@norteava.com. Our team reads support mail Monday to Friday, 9am to 3pm Pacific. Messages sent outside those hours are picked up the next working morning.